Curiosa FAQs

Ordering & Payment

Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Klarna (Buy Now, Pay Later), and selected digital wallets.

Q: Can I change or cancel my order?
Orders are processed quickly, but if you need to make a change, please contact us immediately at [Insert Email]. Once dispatched, we are unable to amend or cancel.

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Delivery

Q: Do you ship internationally?
Yes. We ship worldwide with tracked delivery options available at checkout.

Q: How much is delivery?
Delivery costs are calculated at checkout based on your location and preferred shipping method.

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Returns

Q: Can I return lingerie if it doesn’t fit?
Yes, provided hygiene seals and tags are intact and the product is unworn. We cannot accept returns of bottoms, opened beauty products, or personalised items.

Q: How long will my refund take?
Refunds are usually processed within 7 working days of receiving your return, though please allow up to 14 days during peak periods.

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Products & Stock

Q: Are your products authentic?
Absolutely. All our items are sourced directly from trusted brands and suppliers.

Q: Will you restock sold-out items?
Some lines are limited editions. You can sign up for stock alerts on the product page to be notified if they come back.

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Curiosa Brand

Q: What makes Curiosa different?
We specialise in luxury lingerie, fashion, fragrance, and lifestyle products that are curated for quality, exclusivity, and indulgence.

Q: Do you offer gift packaging?
Yes — premium gift wrapping is available at checkout.

Q: Do you offer loyalty rewards?
Yes. Every purchase earns points that can be redeemed for future discounts and exclusive perks.

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👉 These FAQs are customer-facing and can sit on your Shopify/WordPress site.