Curiosa Terms & Conditions

Introduction
These Terms & Conditions (together with any documents referred to herein) govern the supply of goods and services (“Goods and Services”) offered by Curiosa via our website (“our site”). Please read them carefully. By placing an order, you agree to be bound by these terms. If you do not accept them, you may not purchase from our site.

1. Information About Us

• We operate the website [insert URL].

• We are Curiosa Limited, a company registered in England and Wales under company number [insert number], with our registered office at [Curiosa Registered Address].

2. Use of Our Site

Your access to and use of our site is governed by our separate Terms of Website Use, which you must read and accept.

3. Our Privacy Policy

How we collect and use your personal information is set out in our Privacy Policy. Please read it carefully.

4. Forming the Contract

4.1 These Terms and any referenced documents constitute the entire agreement between you and Curiosa.
4.2 If you are a consumer, you benefit from statutory rights regarding faulty or misdescribed goods; nothing in these Terms affects those rights.

5. How the Contract is Formed

5.1 Our order process allows you to review and correct errors before submission.
5.2 After you place an order, you will receive an email acknowledging receipt.
5.3 A contract is formed only when we send you an Order Confirmation email.
5.4 If we can’t supply an item (e.g., due to pricing error), we’ll inform you and issue a full refund if payment has been taken.

6. Changes to These Terms

We may revise these Terms from time to time. Every time you order, please check the version applicable at that time.

7. Delivery of Goods & Services

7.1 We will deliver Goods as specified in your Order Confirmation.
7.2 You must provide all necessary information (e.g., names, delivery address).
7.3 Risk passes to you upon delivery; title passes once we receive full payment.

8. Right to Cancel (Consumer Rights)

You may cancel your order within 14 days of delivery by contacting us and returning the items. Items must be returned in their original, undamaged condition. Upon receipt, we will issue a refund including standard delivery charges paid.

9. Returns & Faulty Items

• You may return items within 30 days, in re-saleable condition with all tags intact, for a full refund.

• Refunds are processed within 14 days of receiving your return, usually within 7 working days but potentially longer during busy periods.

• Exchanges may be temporarily unavailable; in such cases, customers can re-order and return the unwanted items.

• For faulty items within [e.g., six months], we require prior notification and a description of the fault. After inspection and manufacturer validation, we will offer either a refund or replacement. Misuse or damage invalidates claims.

10. Limiting Orders & Availability

We reserve the right to limit or cancel quantities ordered per person, household, or order. If necessary, we may refuse or cancel any order at our discretion (e.g., suspected resale), and will notify you if this occurs.

11. Changes to the Site

We may modify, suspend, or discontinue any service or feature of our site at any time without notice. We accept no liability for any changes or discontinuations.

12. Intellectual Property

All content on our site—including text, images, designs, logos, and product descriptions—is owned, controlled, or licensed by Curiosa. It is intended for your personal, non-commercial use only. You may download or copy materials for private use only; any redistribution or commercial use is prohibited without our explicit permission.